FAQ
ARE MY CREDIT CARD DETAILS SECURE?Yes, your Credit Card details are Secure. We do not store or have access to any of your Credit Card details as all transactions are processed through our Partners ANZ and PayPal, through their Merchant Gateways, over a Secure SSL Connection.DO YOU SHIP INTERNATIONALLY?While we do not currently ship Internationally, we may do so in the future and in that event will notify you on our website and/or via eMail.CAN I “PICK UP” MY PRODUCT FROM YOUR WAREHOUSE?At this time we do not offer Customer Pick-Ups. We offer Wholesale Pricing direct to the Public through our website.We provide you with such amazing prices by not not requiring a Retail Showroom, while still providing excellent customer service and quick response times via our online support system - email, telephone and our website. We ship your orders quickly and efficently via our logistics partners Australia Post and also other Select Courier Services. WHERE DO YOU GET THE PRODUCTS THAT ARE OFFERED FOR SALE ON THE eSOLD.com.au WEBSITE AND HOW ARE YOU ABLE TO OFFER THESE PRODUCTS AT SUCH “LOW” PRICES?We source our Products from MANY different places. Our Buying Team works with a growing number of Suppliers, both locally and overseas, and are always on the lookout for New and Exciting Products. We buy from both Large and Small Manufacturers and Wholesalers, and because we buy in such large quantity we are able to bring you High Quality Products at the very best prices!! In addition, because we are an “On-Line” business and do not have Retail Shops, we are able to keep our costs down; thereby delivering you the most amazing deals!ARE YOU INTERESTED IN SPEAKING WITH NEW SUPPLIERS?Yes, definitely! We always welcome any new contact from potential Suppliers. In the first instance, any New Suppliers can contact our Buying Team by sending us an eMail via the “Contact Us” Tab on our Home Page.ARE ALL THE PRODUCTS OFFERED FOR SALE “BRAND NEW?”Everything sold on eSOLD.com.au is Brand New; unless otherwise specified.DO THE PRODUCTS COME WITH A WARRANTY?All Products come with their Original Manufacturers Warranty; including Warranty Terms.We support the products we sell and are committed to ensuring your COMPLETE satisfaction. WHAT DO I DO IF MY PRODUCT ARRIVES AND IT'S FAULTY OR DAMAGED?For all details regarding Faulty and/or Damaged items, including our Returns Process, please read our Terms and Conditions Policy; found here . We are committed to providing a high level of Customer Service and will respond promptly to any enquiry made regarding the above.WHAT IF I MISS OUT ON A PRODUCT AND IT GETS "SOLD OUT"; CAN I STILL BUY IT?If the Product you are interested in becomes “Sold Out”, and you would still be keen to purchase that product, you may be offered an opportunity to “Register your Interest” in being notified in the event that we are able to secure any additional stock of that particular Product from the Supplier.DO YOU SHARE MY EMAIL ADDRESS AND/OR PERSONAL DETAILS WITH ANYONE?You can be certain that the information we receive from you, and about you, will be treated as strictly confidential and will never be shared with any other party; other than as required in order to send you our Daily eMail Alerts, “Special VIP Deal” eMails, Process your Online Payments (Credit Card Providers and PayPal) and to Ship your Products (Australia Post & other Courier Companies from time to time). We will NEVER Share, Rent, Give Away or “Sell” any of your information to any other 3 rd Party.WHO WILL BE DELIVERING MY PRODUCT(S)?eSOLD.com.au has chosen to partner with Australia Post and a select number of quality Courier Companies to quickly and efficiently deliver your goods to you.DO YOU “ADD” MY FRIEND'S EMAIL ADDRESS TO YOUR DATABASE WHEN I USE THE “FORWARD TO A FRIEND” FUNCTION?No, never! When you use our “Forward to a Friend” function, all that happens is an eMail is sent from You, via our eMail engine, to your Friend suggesting they might be interested in the Deal we currently have on Offer. It's then up to your Friend to decide whether they wish to go to our WebSite to check out the Deal you have referred to them and if they wish to "Subscribe" to our eMail Alerts.WHY SHOULD I “LIKE” eSOLD.com.au (AND/OR ANY OF THE DEALS OFFERED EACH DAY), ON FACEBOOK?Liking “Us”, or any of our "Deals", on Facebook is a great way of letting your Friends and Family know about some fantastic product Deals that they might be interested in.It also helps to grow our Member Database and the more Members we have, the better the Deals we can we can get for you; and your Friends and Family! In addition, linking to Sites like Facebook (and Twitter), are a great way to keep our WebSite Socially "Alive" and Interactive. It also gives people the opportunity to have discussions, provide feedback (including constructive criticism) and will help us to grow our on-line community. Our intention is to have eSOLD be all about You and to offer the kinds of products that You want, so please help us grow and in return offer you more exciting offers by sharing us with your Friends and Family and also let us know what kinds of products you would like to see us offer in the future. MY INTERNET EXPLORER HAS PROBLEMS VIEWING YOUR SITE. WHY COULD THIS BE?In most cases, switching off the "COMPATIBILITY VIEW" in Internet Explorer allows you to view the website normally. |
