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Warranty Terms


Subject to the terms and conditions set out below, Esold Australia agree to repair or replace the product which it supplied to you at its own cost, in circumstances where the Product does not perform in accordance with Esold Australia specifications during:

The Standard Care Warranty period

The benefits provided to you by this contractual product warranty are in addition to other rights and remedies available to you under the law.

Proof of purchase must be provided when requesting service under the Standard Care Warranty

Esold Australia requires any customer requesting service under the Standard Care Warranty to comply with directions from Esold Australia staff in relation to troubleshooting any issue and facilitating any repair or replacement under these Warranty Terms and Conditions.

Esold Australia reserves the right to replace the Product or relevant part with the same or equivalent Product or part, rather than repair it. If Esold Australia is unable to repair or replace the Product, the customer will be provided a refund of the price of the Product  

The Customer is responsible to inspect all goods received from Esold Australia upon arrival. In instances where goods have been damaged in transit, the Customer must report this to Esold Australia within 2 days of receipt of the product. Failure to report physical damage on arrival within 2 days of receipt may result in denial of warranty for physical damage

Warranty do not apply if the following occur:


To consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;

Cosmetic damage, to boxes, packaging or exterior surfaces (including during transit);

Damage caused by use with another product;

Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause;

Damage caused by operating the Product outside any guidelines published for use;

Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Esold Australia;

A Product that has been modified to alter functionality or capability without the written permission of Esold Australia, including but not limited to installation of custom firmware or other software;

Defects caused by normal wear and tear or otherwise due to the normal ageing of the Product,

If any serial number has been removed or defaced from the Product,

If the product is stolen or Esold Australia reasonably believes that the product is stolen based on information provided by law enforcement authorities, or

Where proof of purchase (invoice or paid Order confirmation) cannot be provided.

If Repairs are carried out by a third party or the phone has been opened or tampered with.


The Product will be at the Customer's risk while in transit to and from Esold Australia’s Authorised Repair Centre.


Esold Australia may seek reimbursement of any costs incurred by Us where the Product is found to be in good working order, or when it has been determined that the Standard Care Warranty does not apply.


Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.